Terms of Use
These Terms of Use govern your access to and use of velthor.com and the VelThor Services. By using the Website or clicking to accept, you agree to be bound by these Terms.
Effective date: February 2026
Emergency notice
DO NOT USE THIS SITE IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY. In an emergent situation, you can: (i) call 9-1-1; (ii) go to the nearest emergency room; (iii) contact your local crisis center; (iv) if applicable, call the National Suicide Prevention Lifeline (1-800-272-8255); or (v) if applicable, contact the Crisis Text Line (text “HOME” to 741-741).
Acceptance
VelThor, Inc. owns and operates velthor.com (the “Site”). The Site, together with the services, features, content, and applications, are the VelThor, Inc. Services (“Services”) offered by VelThor, Inc. (“VelThor”, “we”, “our”, or “us”) and its affiliated medical groups and providers. Any products or services provided through the Site or any affiliated website, software, or application owned or operated by or in collaboration with VelThor are governed by these Terms. By accessing or using any of the Services, you agree to be bound by these Terms. SECTION 19 BELOW CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. YOU AND WE ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.
Privacy
Please review our Privacy Policy for information about how we collect and use your personal information. For patients of VelThor, Inc. affiliates, please review our Notice of Privacy Practices for information on uses and disclosures of your Protected Health Information.
Changes to these Terms
We may revise and update these Terms from time to time in our sole discretion. Any changes to these Terms are effective upon posting to the Website, and your continued use after a change has been posted constitutes your acceptance of the changes unless applicable law requires us to provide additional notice or take other actions before such changes can become effective. We encourage you to review these Terms regularly to determine if any changes have been made.
The Website does not provide medical advice
THE INFORMATION AND OTHER CONTENT AVAILABLE ON OR THROUGH THE WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. YOU SHOULD ALWAYS CONSULT WITH YOUR HEALTHCARE PROVIDER REGARDING QUESTIONS YOU HAVE ABOUT ANY MEDICAL CONDITION BEFORE MAKING HEALTHCARE DECISIONS. “PROVIDER” MEANS AN INDEPENDENT LICENSED CLINICIAN OR PROFESSIONAL ENTITY THAT PROVIDES CLINICAL SERVICES TO YOU THROUGH OR IN CONNECTION WITH THE PLATFORM.
Reliance on information posted
We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
Communication preferences; electronic notices and signatures
By creating an account, you consent to receive electronic communications from VelThor (e.g., via email to the email address you provide, text message (SMS) to a mobile phone number you provide, or by posting notices to the Website). These communications may include operational notices about your account (e.g., password changes and other transactional information) and are part of your relationship with us. You may incur data, call-time, or messaging charges from your communication providers. We may also send you promotional communications via email or other means; you may opt out of promotional emails at any time by following the unsubscribe instructions in such emails. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, and you consent and agree that your use of your finger, a keypad, mouse, or other device to select an item, button, icon, or similar act while using the Website, or in accessing or making any transactions regarding any agreement, acknowledgment, consent, terms, disclosures, or conditions, constitutes your signature, acceptance, and agreement as if actually signed by you in writing.
Changes to the Website
We may update the content on the Website from time to time, but its content is not necessarily complete or current. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
Ownership of the Website and content
The Website and all information and content included on the Website are the exclusive property of VelThor or its content suppliers and are protected under applicable copyright, patent, trademark, and other proprietary rights. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company.
Trademarks
The VelThor name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of VelThor or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.
Your use of the Website
These Terms permit you to access and use the Website for your personal, non-commercial use only. You agree not to (a) reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or reverse-engineer the Website or any of the material on our Website, (b) use materials, products, or services available on the Website in violation of any law, (c) impersonate or attempt to impersonate VelThor, any VelThor employee, or any other person or entity, or (d) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm VelThor or other users of the Website or expose them to liability. You further agree not to use the Website in any manner that could disable, overburden, damage, or impair the Website; use any robot, spider, or other automatic device to access the Website; use any manual process to monitor or copy material on the Website without our prior written consent; use any device, software, or routine that interferes with the proper working of the Website; introduce any viruses, Trojan horses, worms, or other malicious material; attempt to gain unauthorized access to the Website; or attack the Website via a denial-of-service attack.
Pharmacy and fulfillment; shipping; packaging
The Website may facilitate prescription orders placed by your Provider. Where applicable, prescriptions may be fulfilled by partner pharmacies (“Partner Pharmacies”) and/or a pharmacy of your choice, depending on the program and your location. You authorize Providers and the Website to transmit prescription information to one or more pharmacies for dispensing and shipment, as permitted by law. Any prescription orders are at the professional discretion of your Provider. Your prescription may be transferred among pharmacies for fulfillment, availability, pricing, or operational reasons, consistent with law and your instructions. Shipping times are estimates and may vary due to pharmacy processing, verification, carrier delays, weather, holidays, or other factors. Certain medications require refrigeration or other handling. You are responsible for receiving shipments promptly and following storage instructions. Some medications may ship in non-child-resistant packaging when permitted; keep all medications out of reach of children. “Pharmacy” means any pharmacy (including compounding pharmacies, where permitted) that may fulfill prescriptions issued by a Provider. Partner Pharmacies include RedRock Pharmacy (1240 E 100 S #220, St. George, UT 84790; 801-433-9500); Health Warehouse (7107 Industrial Rd., Florence, KY 41042; 800-748-7001); Precision Compounding Pharmacy (2657 Merrick Road, Bellmore, NY 11710; 516-833-6262); and Triad Rx (26258 Pollard Road, Daphne, AL 36526; 251-380-7630).
Payment; subscriptions; automatic renewal
By providing a credit card or other payment method accepted by us (“Payment Method”), you are expressly agreeing that we are (or our service provider is) authorized to charge the Payment Method for the total amount of the fees associated with your use of the Website, together with any applicable taxes. If the Payment Method cannot be verified, is invalid, or is otherwise not acceptable, your purchase may be suspended or cancelled. If a payment is not successfully settled and you do not update your Payment Method or cancel, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method as it may be updated. Unless expressly stated otherwise, services are offered on a cash-pay basis and are not billed to insurance. We do not guarantee that any amounts paid are eligible for reimbursement by insurance, HSA/FSA, or otherwise. If you enroll in a subscription or recurring program, you authorize us (and/or our payment processors) to charge your payment method on a recurring basis until you cancel. Subscription terms, billing cadence, and cancellation deadlines will be disclosed at checkout or in your account. To avoid renewal charges, you must cancel before the disclosed cutoff time prior to the renewal date. Payments may be processed by third parties (e.g., Stripe). We do not store full payment card numbers. We may offer third-party installment/financing options (e.g., Klarna and/or Afterpay); these providers have separate terms and privacy practices, and approval/repayment is between you and the financing provider. If you initiate a chargeback, we may suspend your account and collection efforts may apply to amounts legitimately owed.
Refunds
All sales are final except as expressly stated in the applicable Refund Policy or as required by law. See the Cancellation and Refund Policy for details.
Promotions and sweepstakes
From time to time, we may offer promotions, discounts, referral programs, or sweepstakes. Promotions may be subject to additional terms, eligibility rules, and official rules that are incorporated by reference. Unless prohibited, those additional terms will control in the event of a conflict with these Terms.
Termination
We have the right to terminate or suspend your access to all or part of the Website at any time for any reason without notice. The following provisions, and any other provision which by its nature should survive termination, will survive the expiration or termination of these Terms for any reason whatsoever: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law and Dispute Resolution.
Links from the Website
If the Website contains links to third-party sites or resources, these links are provided for your convenience only. We do not control or endorse these third-party sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Disclaimer of warranties
THE WEBSITE AND THE INFORMATION AND CONTENT ON THE WEBSITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. VELTHOR, ITS AFFILIATES, AND ITS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation on liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL VELTHOR, ITS AFFILIATES, OR ITS OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES UNDER ANY LEGAL THEORY ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL VELTHOR’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED IN THE AGGREGATE THE GREATER OF (I) ONE HUNDRED DOLLARS ($100), OR (II) THE AMOUNT PAID BY YOU FOR ACCESSING THE WEBSITE IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542.
Indemnification
You agree to defend, indemnify, and hold harmless VelThor, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website, including any use other than as expressly authorized in these Terms.
Governing law and jurisdiction
You agree that the laws of the State of Iowa will govern these Terms and any dispute that may arise between you and VelThor or its affiliates related to your use of the Website, without regard to conflicts of laws provisions.
Dispute resolution
You and we both agree to provide written notice of any disputes to the other party and try to resolve any disputes informally in good faith. If any dispute is not resolved within 30 days of a party providing notice, the dispute will be resolved through individual, non-representative, binding arbitration conducted in English, instead of a proceeding in courts of general jurisdiction. Any disputes will be decided by a single arbitrator and will be administered by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures. Hearings will be by teleconference or videoconference unless the arbitrator determines an in-person hearing is appropriate. Any in-person appearances will be held in Polk County District Court, Des Moines, Iowa. ANY CAUSE OF ACTION OR CLAIM MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. YOU AND WE EXPRESSLY WAIVE THE RIGHT TO GO TO COURT, TO A TRIAL BY JURY, AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY CLAIM SUBJECT TO ARBITRATION.
Waiver and severability
No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. If any provision is held invalid or unenforceable, it shall be eliminated or limited to the minimum extent so that the remaining provisions continue in full force and effect.
Geographic restrictions
VelThor is based in the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.
Entire agreement
These Terms constitute the sole and entire agreement between you and VelThor regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
Contact
All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: support@velthor.com.
Questions about this document?
The support team can clarify how a specific provision applies to you.